We are a small business, registered in Canada. Our products are non-refundable, made exclusively for you.
If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order.
Items are not returnable due to sizing issues. If you got a size too big or too small by accident (try buying a size bigger if you are in between sizes) we will give you a discount for your next purchase.
Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 7 days of the ship date for Canadian and US orders or within 12 days for international orders or we may not be able to help resolve the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We elaborate each product individually, so there might be range of variations in regards to colour or image placement on the product. If you happen to buy a product that you deem has an issue beyond these allowable variations between product to product, please send us an email with photos to illustrate the problem. We’ll try to respond within 72 hours of receiving your email. Poetic Stuff does not cover the shipping cost of a returned item.
You can always contact us for any return question at gmail.com
When ordering products for delivery outside of Canada you may be subject to import duties and taxes. Any additional charges for customs clearance and other handling charges must be paid by you, as we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
The items from Poetic Stuff cannot be returned as they are individually made products to be shipped to after each purchase, and some also are personal care goods (such as masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Thus unfortunately, we cannot accept returns.